JPMorgan Technology Support Lead 

United Kingdom, England, London 

196774725

Job Responsibilities

• Executes comprehensive IT infrastructure management, design, deployment, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down complex technical problems
• Manages secure and high-quality enterprise systems including MacBook fleet lifecycle, mobile device management, and cloud security platforms
• Produces architecture and design artifacts for complex IT environments while being accountable for ensuring security and compliance constraints are met by technology implementations
• Gathers, analyzes, synthesizes, and develops insights in service of continuous improvement of IT operations and user experience
• Proactively identifies hidden problems and patterns in system performance and security metrics, using these insights to drive improvements to operational efficiency and infrastructure architecture
• Leads and mentors IT support team members, fostering professional development and technical expertise growth
• Manages vendor relationships and evaluates emerging technologies to enhance organizational capabilities
• Contributes to IT communities of practice and technology forums that explore new and emerging enterprise solutions
• Adds to team culture of diversity, equity, inclusion, and respect

Required Qualifications, Capabilities, and Skills

• Formal training or certification on IT management concepts and 7+ years of proficient applied experience in enterprise technology leadership
• Recent, hands-on experience managing Jamf Pro MDM platform for macOS device management and deployment
• Extensive practical experience with Netskope cloud security platform for data loss prevention, secure web gateway, and cloud access security broker (CASB) functions
• Experience managing Microsoft Entra ID (Azure Active Directory) for identity and access management, single sign-on, and conditional access policies
• Hands-on experience deploying and supporting enterprise productivity tools including Google Workspace, collaboration platforms, and business applications
• Overall knowledge of IT Service Management frameworks and operational best practices
• Solid understanding of security methodologies such as zero-trust architecture, endpoint protection, and compliance frameworks
• Experience in developing, implementing, and maintaining IT policies in a large corporate environment with multiple technology platforms and security requirements
• Strong leadership capabilities with 3+ years of experience managing technical teams, including staff development, performance coaching, and succession planning
• Proven track record in stakeholder management with ability to communicate technical concepts to business leaders, compliance teams, and drive consensus on technology decisions that meet both operational and regulatory requirements
• Experience developing and executing strategic technology roadmaps with demonstrated ability to track project milestones, resource utilization, and delivery timelines

Preferred Qualifications, Capabilities, and Skills

• Apple Certified Support Professional (ACSP) or Jamf Certified Administrator (JCA) certifications are a plus
• Experience with scripting and automation using PowerShell, Bash, or Python for system administration tasks
• Knowledge of ITIL framework and IT service management platforms such as ServiceNow
• Experience working in regulated industries such as financial services, healthcare, or similar compliance-heavy environments
• Understanding of cloud infrastructure platforms (AWS, Azure, GCP) and hybrid cloud architectures
• Knowledge of endpoint detection and response (EDR) solutions and advanced threat protection platforms