SAP Cloud Database Support Developer 

Canada, Ontario, Waterloo 

940464964

Main Responsibilities

• Make code changes affecting cloud deployments
• Respond to customer inquiries and requests regarding database software and services
• Manage the customers experience and expectations as we work through issues
• Analyze and troubleshoot technical issues and provide solutions or workarounds
• Document and track customer cases using SAP’s support tools and processes
• Collaborate with other support staff, developers, and product managers to ensure customer satisfaction and product quality
• Keep up to date with the latest database technologies and best practices

Qualifications and Skills

• Bachelor’s degree in computer science, engineering, or a related field
• Excellent written and verbal communication skills, especially in demanding situations
• At least one year of experience in software support or development
• Ability and desire to independently learn new technologies and software products
• Strong knowledge of database concepts, SQL, and scripting languages
• Strong coding skills in Python
• Working knowledge of cloud concepts and technologies like Kubernetes, Docker, Jenkins, and Helm
• Track record of using software development best practices
• Exhibits excellent teamwork and customer service skills
• Demonstrates the ability to be proactive in engaging customers and colleagues
• Experience with Jira or ServiceNow ticketing system
• Familiarity with SAP’s products and services
• Ability to work independently and under pressure

We win with inclusion

Specific conditions may apply for roles in Vocational Training.

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