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Snowflake SENIOR CLOUD SUPPORT ENGINEER - DATABASE SECURITY Canada, Ontario, Toronto 121994972
05.04.2024
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You will:
- Provide email, web, and phone support to Snowflake customers and partners
- Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to internal and external knowledge base
- Submit well-documented bugs and feature requests arising from customer-submitted requests
- Work on technical and non-technical projects
- Partner with engineering teams in prioritizing and resolving customer requests
- Collaborate closely with cross-functional teams to effectively address and fulfill customer requests.
- Provide support coverage during holidays and weekends based on business needs
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Good understanding of public cloud providers like AWS, Azure, and GCP - Understanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience writing, troubleshooting, and debugging basic SQL queries
- Good understanding of public cloud providers like AWS, Azure, and GCP
- Excellent writing and communication skills in English with an attention to detail
- Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
- Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc)
- Experience in a number of the following
- Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R
- Understanding of cloud computing concepts deploying IAM systems and modules in production environments
- Experience in troubleshooting platforms that support marketplace functions
- Experience in troubleshooting front-end UI applications
- Experience with IT security, cyber security, critical infrastructure, and enterprise risk
- Understanding of Data Warehouse fundamentals and concepts
- Understanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more.
- Experience with data governance - tokenization and encryption
- Experience in a designated customer-focused enterprise support role for a large number of customers
- Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Ability to work on-site at our Toronto, Canada office.
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