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Snowflake SENIOR CLOUD SUPPORT ENGINEER - DATABASE SECURITY 
Canada, Ontario, Toronto 
121994972

25.06.2024
You will:
  • Provide email, web, and phone support to Snowflake customers and partners
  • Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to internal and external knowledge base
  • Submit well-documented bugs and feature requests arising from customer-submitted requests
  • Work on technical and non-technical projects
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Collaborate closely with cross-functional teams to effectively address and fulfill customer requests.
  • Provide support coverage during holidays and weekends based on business needs
Our ideal Senior Cloud Support Engineer - Database Security and Authentication Management will have:
  • Bachelor's or Master's degree in Computer Science or equivalent discipline
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
    Good understanding of public cloud providers like AWS, Azure, and GCP
  • Understanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
  • Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
  • Experience writing, troubleshooting, and debugging basic SQL queries
  • Good understanding of public cloud providers like AWS, Azure, and GCP
  • Excellent writing and communication skills in English with an attention to detail
  • Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
  • Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc)
  • Experience in a number of the following
    • Cloud authentication/access policies
    • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
    • AWS Key Management Service, MSFT Key Vault, GCP KMS
    • SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
    • Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
    • AWS PrivateLink, Azure Private Link, GCP private access
Nice to haves:
  • Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R
  • Understanding of cloud computing concepts deploying IAM systems and modules in production environments
  • Experience in troubleshooting platforms that support marketplace functions
  • Experience in troubleshooting front-end UI applications
  • Experience with IT security, cyber security, critical infrastructure, and enterprise risk
  • Understanding of Data Warehouse fundamentals and concepts
  • Understanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more.
  • Experience with data governance - tokenization and encryption
  • Experience in a designated customer-focused enterprise support role for a large number of customers
  • Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+
  • Public cloud certification on AWS, Azure, Google Cloud (GCP)
  • Ability to work on-site at our Toronto, Canada office.