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Snowflake SENIOR CLOUD SUPPORT ENGINEER - DATABASE SECURITY 
Poland, Masovian Voivodeship, Warsaw 
794850688

02.07.2024
Senior Cloud Support Engineer - Database Security and Authentication Management

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

You will:

  • Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
  • Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to the internal and external knowledge base
  • Report well-documented bugs and feature requests arising from customer-submitted requests
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Participate in incident management and on-call rotation
  • Participate in a variety of Support initiatives
  • ​​Provide support coverage during holidays and weekends based on business needs

Our ideal Senior Cloud Support Engineer will have:

  • Bachelor’s or Master’s degree in Computer Science or equivalent discipline
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Excellent writing and communication skills in English with attention to detail
  • Ability to work in a highly collaborative environment across global teams
  • Experience with the major public cloud providers like AWS, Azure, and GCP
  • Experience in security concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
  • Experience working with networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
  • Experience writing, troubleshooting, and debugging basic SQL queries
  • Experience working on public cloud providers like AWS, Azure, and GCP
  • Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix,
  • Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
  • Experience in troubleshooting front-end UI applications
  • Experience in a number of the following
    • Cloud authentication/access policies
    • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
    • AWS Key Management Service, MSFT Key Vault, GCP KMS
    • SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
    • Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
    • AWS PrivateLink, Azure Private Link, GCP private access

Nice to haves:

  • Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
  • Understanding of cloud computing concepts deploying IAM systems and modules in production environments
  • Experience in troubleshooting platforms that support marketplace functions
  • Knowledge of Experience with IT security, cyber security, critical infrastructure
  • Understanding of Data Warehouse fundamentals and concepts
  • Public cloud certification on AWS, Azure, Google Cloud (GCP)
  • Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+