Wells Fargo Account Resolution Representative 

United States, Utah, Salt Lake City 

940195555

In this role, you will:

• Perform moderately complex customer support tasks when evaluating customer situations to provide relevant solutions

• Proactively seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances

• Support Account Resolution functional area as an experienced Account Resolution Representative by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers

• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals

• Refer more complex issues to more experienced Account Resolution Representatives

• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Required Qualifications:

• 2+ years of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills.

• Good analytical skills with high attention to detail and accuracy.

• Able to negotiate, influence, and collaborate to build successful relationships.

• Solid conflict management and decision-making skills.

• Customer service focus with the ability to listen to customer needs and recommend solutions.

• Ability to manage to production goals, deadlines, and various metrics.

• Capable to work effectively in structured but flexible, adaptable and changing, call center environment.

• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.

Job Expectations:

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the location posted

Work Schedule:

• Training start date July 14, 2025, for6 weeks Monday to Friday 8:30 am - 5:00 pm eastern time

• Operating hours for line of businessMonday - Thursday 8am -9pm; Friday 8am - 7pm; Saturday 8-5pm; Sunday 8-5:30pm

• This position offers a hybrid work schedule

Posting Location(s):

• 7711 Plantation Rd., ​ Roanoke, VA 24019-3224

• 5201 W Amelia Earhart Dr., Salt Lake City, UT 84116

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.