Wells Fargo Account Resolution Representative 

United States, Iowa, West Des Moines 

143439638

In this role, you will:

• Support Account Resolution functional area as an experienced Account Resolution Specialist by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
• Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
• Perform moderately complex customer support tasks when evaluating customers situation to provide relevant solutions
• Refer more complex issues to a more experienced Account Resolution Specialist
• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Required Qualifications:

• 2+ years of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to manage to production goals, deadlines, and various metrics
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment
• Experience with Microsoft Office and eCAR

Job Expectations:

• Must be able to attend full duration of required 6 weeks training period
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to work on-site at 800 S Jordan Creek Pkwy West Des Moines, IA
• This position is not eligible for Visa sponsorship

Hours/Schedule:

• Business Operating Hours are Monday - Thursday, 7:00am-9:00pm, Friday 7:00am-7:00pm and Saturday & Sunday, 7:00am - 4:00pm
• Hybrid Work Schedule assigned could be any variation of the business operating hours
• You MUST be able to work any shift assigned during the regular business operating hours.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Training Information:

• Training class start date, Monday, 07/21/2025
• Training hours 7:30am - 4:00pm Monday - Friday
• You are required to attend the full duration of this paid 6 weeks of training.
• You will receive in-depth classroom training, continued on-the-job training, and coaching.

800 S Jordan Creek Pkwy West Des Moines, IA

You will have opportunities to participate in programs established to help you achieve your career and development goals.

• Progressive Career Path: Associate account resolution representatives, Account resolution representatives, Senior Account Resolution Representative, Lead Account Resolution Representative, & Accounts Resolution Associate Manager.
• Salary - Highly Competitive Salary! Some schedules offer a 15% shift differential, based on hours worked after 4 pm.
• Benefit packages include Medical, Dental and Vision Plans for team member and family!
• 401k – up to 6% company match!
• New Team members may be eligible to receive up to 30 paid days off annually, to include 11 bank holidays and 2 personal holidays.
• Tuition Reimbursement Opportunity

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.