Wells Fargo Associate Account Resolution Representative 

United States, Utah, Salt Lake City 

369198440

In this role, you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles

• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills.

• Good analytical skills with high attention to detail and accuracy.

• Able to negotiate, influence, and collaborate to build successful relationships.

• Solid conflict management and decision-making skills.

• Customer service focus with the ability to listen to customer needs and recommend solutions.

• Ability to manage to production goals, deadlines, and various metrics.

• Capable to work effectively in structured but flexible, adaptable and changing, call center environment.

• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.

Job Expectations:

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the location posted

Work Schedule:

• Training start date July 14, 2025, for 6 weeksMonday to Friday 8:30 am - 5:00 pm eastern time

• Operating hours for line of businessMonday - Thursday 8am -9pm; Friday 8am - 7pm; Saturday 8-5pm; Sunday 8-5:30pm

• This position offers a hybrid work schedule

Posting Location(s):

• 5201 W Amelia Earhart Dr., Salt Lake City, UT 84116

• 7711 Plantation Rd.,​Roanoke, VA 24019-3224

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.