Wells Fargo Associate Account Resolution Representative - Bilingual 

United States, Utah, Salt Lake City 

99548395

In this role, you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and reading proficiency in Spanish and English.

Desired Qualifications:

• Ability to manage to production goals, deadlines, and various metrics.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Beginner Microsoft Office skills.
• Capable to negotiate, influence, and collaborate to build successful relationships.
• Able to work effectively in a team environment.
• Competence to work effectively in structured but flexible, adaptable and changing, call center environment.
• Customer service focus with the ability to listen to customer needs and recommend solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Good analytical skills with high attention to detail and accuracy.
• Solid conflict management and decision-making skills.
• Strong telephone etiquette skills.

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• This position offers a hybrid schedule
• Start date: July 14, 2025
• Location: 5201 W Amelia Earhart Drive, Salt Lake City, UT 84116

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.