Citi Group SVP First Party Disputes/Claim Abuse Policy Hybrid 

United States, Texas 

938904300

The successful candidate will:

• Drive innovation via thought leadership while maintaining end-to-end view and leveraging Global best practices
• Take ownership of strategy development and deliver tangible business benefit and value (e.g. loss avoidance, expense optimization, enhanced customer experience)
• Develop/maintain robust tracking and monitoring practices; continually ensure processes (the “how”) are optimized to enable rapid decisioning
• Manage and develop high performing team; establish bench strength to support needed fraud capabilities and business goals

The responsibilities include:

• Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management.

• Review and understand latest fraud/customer abuse trends and communicate directional areas of focus to the business, Operations and Analytics.

• Identify emerging risks and threats and specify potential areas for Operational and Analytic improvements.

• Lead efforts to streamline Operational processes to improve customer experience, fraud/abuse detection effectiveness, and Operational cost.

• Drive the implementation of productivity improvements and tool enhancements to identify fraud/customer abuse more effectively.

• Participate on cross-functional teams to enhance the Fraud Management process.

• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of controls.

• Partner with Policy, Operations, MIS/Analytics and Process Integration to ensure timely and comprehensive communication and foster consistency and transparency.

• Partner with Credit Policy and Financial Crimes units to identify trends and mitigate losses while minimizing good customer impacts.

Qualifications:

• 10+ years relevant experience
• Disputes/Claims
  OR
  Bank/Card fraud managementexperience
• Disputes/Claim Regulatory knowledge required
• NACHA Rules Expertise
• Possesses strong institutional knowledge
• History of adherence to all regulatory, control and compliance requirements
• Identifies issues and outlines scope. Probes beyond symptoms to determine the underlying causes of problems
• Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency while balancing a need for action with a need for analysis
• Demonstrated ability to execute upon prioritized business goals/action plans
• Understands businesses processes, risks and can identify control issues
• Strong analytical skills
• Ability to work independently and influence others
• Strong project management ability
• Strong verbal and written communication skills
• Excellent problem solving, conflict resolution and change management skills

• Bachelor’s/Universitydegree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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