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Citi Group SVP First Party Disputes/Claim Abuse Policy Hybrid 
United States, Texas 
938904300

06.08.2024

The successful candidate will:

  • Drive innovation via thought leadership while maintaining end-to-end view and leveraging Global best practices
  • Take ownership of strategy development and deliver tangible business benefit and value (e.g. loss avoidance, expense optimization, enhanced customer experience)
  • Develop/maintain robust tracking and monitoring practices; continually ensure processes (the “how”) are optimized to enable rapid decisioning
  • Manage and develop high performing team; establish bench strength to support needed fraud capabilities and business goals

The responsibilities include:

• Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management.

• Review and understand latest fraud/customer abuse trends and communicate directional areas of focus to the business, Operations and Analytics.

• Identify emerging risks and threats and specify potential areas for Operational and Analytic improvements.

• Lead efforts to streamline Operational processes to improve customer experience, fraud/abuse detection effectiveness, and Operational cost.

• Drive the implementation of productivity improvements and tool enhancements to identify fraud/customer abuse more effectively.

• Participate on cross-functional teams to enhance the Fraud Management process.

• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of controls.

• Partner with Policy, Operations, MIS/Analytics and Process Integration to ensure timely and comprehensive communication and foster consistency and transparency.

• Partner with Credit Policy and Financial Crimes units to identify trends and mitigate losses while minimizing good customer impacts.


Qualifications:

  • 10+ years relevant experience
  • Disputes/Claims
    OR
    Bank/Card fraud managementexperience
  • Disputes/Claim Regulatory knowledge required
  • NACHA Rules Expertise
  • Possesses strong institutional knowledge
  • History of adherence to all regulatory, control and compliance requirements
  • Identifies issues and outlines scope. Probes beyond symptoms to determine the underlying causes of problems
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency while balancing a need for action with a need for analysis
  • Demonstrated ability to execute upon prioritized business goals/action plans
  • Understands businesses processes, risks and can identify control issues
  • Strong analytical skills
  • Ability to work independently and influence others
  • Strong project management ability
  • Strong verbal and written communication skills
  • Excellent problem solving, conflict resolution and change management skills
  • Bachelor’s/Universitydegree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Risk ManagementFraud Risk

Full timeSan Antonio Texas United States$130,880.00 - $196,320.00


Anticipated Posting Close Date:

Aug 09, 2024

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