Citi Group SVP First Party Fraud Policy Group Manager Hybrid 

United States, Florida, Jacksonville 

350355291

The SVP-First PartyFraud Policy Manager will lead efforts to manage the creation of the best-in-class acquisitions strategy to mitigate first party fraud losses as well as implement controls/strategies to stop the onboarding ofbad actors into the Citi Retail Bank portfolio.

The responsibilities include:

• Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management.
• Review and understand latest fraud trends within the industry and communicate directional areas of focus to the business, Operations and Analytics.
• Identify emerging risks and threatswithin the portfolio to helpspecify potential areas for Operational and Analytic improvements.
• Support Book of Work project submission creations and serve as SME for acquisition-related projects
• Lead efforts to streamline Operational processes to improve customer experience, fraud detection effectiveness, and Operational cost.
• Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
• Participate on cross-functional teams to enhance the Fraud Management process.
• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls.
• Partner with Policy, Operations, Analytics and Process Integration to ensure timely and comprehensive communication and foster consistency and transparency.
• Partner with Credit Policy and Financial Crimes units to identify trends and mitigate losses while minimizing good customer impacts.

Qualifications:

• 10+ years relevant experience
• Bank/Card fraud management and/or fraudinvestigations experience
• Acquisitions and Deposit Product experience preferred
• Possesses strong institutional knowledge
• Ensure adherence to all regulatory, control and compliance requirements
• Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency while balancing a need for action with a need for analysis
• Identifies issues and outlines scope
• Probes beyond symptoms to determine the underlying causes of problems
• Understands businesses processes, risks and can identify control issues
• Strong analytical skills and proficiency in Excel
• Ability to work independently and influence others
• Strong project management ability
• Strong verbal and written communication skills, including power point executive summary experience
• Excellent problem solving, conflict resolution and change management skills

• degree or equilvant experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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