EY Bespoke Learning Analyst- People Consulting - Belfast 

United Kingdom, Northern Ireland, Belfast 

938544667

Your key responsibilities

• Handling customer enquiries and calls
• Logging enquiries and complaints (when they arise)
• Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up
• accounts, processing bookings and generating invoices
• Proactively seeking to resolve issues and queries, escalating them where required
• Coordinating and consolidating data to be used for MI and reporting
• Supporting onboarding and offboarding administrative activities
• Supporting contract management activities such as the refreshing of plans/certificates
• Supporting the preparation of contract documents
• Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results

Skills and attributes for success

• We are looking for Operations Hub Analysts who have administrative operations experience in a fast-paced environment such as a shared
• service centre, call centre, operational delivery centre or similar. For this role, the ability to collaborate effectively with colleagues and good
• attention to detail with the ability to accurately follow agreed processes are key requirements.

To qualify for the role you must have

• Experience of managing administrative operations
• A commitment to delivering exceptional client service
• Good organisational skills

Ideally, you’ll also have

• Experience of delivering HR related services such as learning, education or workforce analytics
• Data analysis skills
  

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total

needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Apply now.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital

complex issues facing our world today