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Tesla Project Advisor Residential Energy United States, Utah, Draper 938208478
13.08.2024
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- Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
- Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones
- Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals
- Manage personal calendar to ensure all follow-up commitments are met
- Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions
- Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
- Interface with internal energy departments to ensure accurate and timely action to customer requests
- Experience in a fast-paced customer-facing role
- Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion
- Strong relationship management skills and the ability to explain complex technical concepts
- Ability to function autonomously, working independent of a support staff, in a fast-paced environment
- Be resourceful; identify and utilize all available options to achieve company targets
- Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
- Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB)
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