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Tesla Project Advisor Residential Energy 
United States, Utah, Draper 
938208478

13.08.2024


What You’ll Do
  • Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
  • Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones
  • Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals
  • Manage personal calendar to ensure all follow-up commitments are met
  • Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions
  • Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
  • Interface with internal energy departments to ensure accurate and timely action to customer requests
What You’ll Bring
  • Experience in a fast-paced customer-facing role
  • Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion
  • Strong relationship management skills and the ability to explain complex technical concepts
  • Ability to function autonomously, working independent of a support staff, in a fast-paced environment
  • Be resourceful; identify and utilize all available options to achieve company targets
  • Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
  • Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB)