Respond to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
Do so quickly and accurately to resolve issues and push projects to installation and other critical milestones
Provide customers and internal teams with necessary project updates, setting correct expectations to maximize customer experience and achieve business goals
Manage personal calendar to ensure all follow-up commitments are met
Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions
Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
Interface with internal energy departments to ensure accurate and timely action to customer requests
What You’ll Bring
Experience in a fast-paced customer-facing role
Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion
Strong relationship management skills and the ability to explain complex technical concepts
Ability to function autonomously, working independent of a support staff, in a fast-paced environment
Be resourceful; identify and utilize all available options to achieve company targets
Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
Must have or be able to obtain a Home Improvement Salesperson license through the California Contractors State Licensing Board (CSLB)