Red hat Sr Technical Writer 

India, Maharashtra, Pune 

936521333

What you will do?

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Keep up to date on changes of our offerings, customer use cases, and support issues

• Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

• Work with quality engineering (QE) and development to improve the accuracy of your documentation

What you will bring?

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems

• Familiarity with structured, topic-based authoring and information architecture

• Ability to collaborate in a global team environment, proactively engage subject-matter experts, and follow through on commitments

• Familiarity with version-control systems; being comfortable with Git is a big plus

• Demonstrated experience with Agile and rapid iteration releases

• Experience working with diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated success taking accountability for project execution and completion