Teva Associate Director Marketing Customer Solutions 

United States, New Jersey 

936175591

• Identify, develop and apply analytics-driven, engaging, customer-centric digital health solutions to complex business problems, with a particular focus on creating world-class, differentiated customer and patient journeys
• Build business plans for piloting and implementing innovative customer-focused solutions, including securing planning and resource needs are accounted for in Annual Operating Plan (AOP) as well as Long Range Plan (LRP).
• Identify new digital health solution offerings through agency pitch, new vendors, and conferences. Align with key stakeholders on viability and implementation of these solutions.
• Ensure proper performance tracking, KPIs, data analyses and other agreed data metrics are implemented and shared with key stakeholders for all aspects of the implementation of digital health solutions
• Define and lead optimal operations model for all digital activities, leveraging global or Pan-market investments / resources / platforms where available.
• Integrate marketing principles, strategies, and priorities into Patient Services operations and data practices
• Partner with the Market Access team to drive towards customer-optimized digital processes and tools
• Leverage data from Patient Services and Market Access operations to develop insights to inform brand strategy
• Engage in detailed project planning and develop key SOPs for process clarity across teams.
• Lead teams to develop analytical measures utilized to measure program outcomes, including suggesting and implementing new ways to demonstrate and implement ROI analysis.
  

Education/Certification/Experience:

• Bachelor’s degree (required); master’s degree preferred
• A minimum of seven (7) years of relevant digital experience (such as digital leader in FMCG, pharma/healthcare or related sector; senior leader in digital or management consultancy; digital product manager in a technology company) required
• Previous experience in working with Patient Services and Market Access teams to develop cohesive and impactful plans preferred

Skills/Knowledge/Abilities:

• Familiarity with the latest trends in leveraging digital solutions in Commercial environment
• Strong ability to lead / influence without direct authority
• Track record in implementation of digital transformation and change management projects
• Managing complex, cross-company processes with strong collaboration and networking capabilities
• Excellent interpersonal skills, decisive and resilient
• Outstanding verbal and written communication skills
• Changeable and flexible. Thrive while working in a fast-paced, dynamic environment
• Able to handle pressure/deadlines

Travel Requirements:
Approximately 35-40% domestic travel throughout the US.

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

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