Ebay GCPO APAC Teammate 

Malaysia, Sarawak 

935370538

Responsibilities

▪ ​Responding to and dealing with regulatory concerns.

▪ ​Investigative work.

▪ ​Dealing with sensitive topics.

▪ Resolution is policy driven with minimum room for own decisions.

▪ ​Following site policies, most calls involve explaining policies or processes.

Typical Contacts

• Account Taken Over (ATO)

• Selling Limits

• Selling Performance

• Account Suspensions Appeals

• Account Restrictions Appeals

• Listing removal

• Appeals of decisions made
• Account Verification

Position Qualifications

▪ 3+ years of customer support experience required and 1+ years of customer escalation experience and/or dealing with highly sensitive situations preferred.

▪ Ability to work collaboratively and effectively to deliver results in a highly demanding, fast-paced, team environment that requires flexibility and agility.

▪ Ability to demonstrate composure and make sound decisions on available information in high pressure situations and escalated issues in person, on the phone, or via email.

▪ Strong analytical and problem-solving skills with a deep attention to detail and exceptional follow through.

▪ Demonstrate conflict management skills and ability to deliver difficult messages verbally and in written communication.

▪ Research and investigate information quickly, view information from alternative perspectives and categorize information that may not easily be interpreted at a glance.

▪ Possess a strong process orientation including the ability to identify trends and opportunities for improvements.

▪ Excellent verbal and written communication in Mandarin and English