Ebay GCPO APAC Coach 

Malaysia, Sarawak 

169503865

Coach teammates on job knowledge, productivity metrics, customer metrics, and standard processes

Conduct formal coaching by evaluating work tasks or interactions, reviewing teammate behavior, and mentoring them to ensure smooth transitions from training to daily production

Conduct comprehensive reviews of teammate performance to ensure service goals and standards are met

Use development assessments to prioritize coaching needs, partnering with Team Leaders on individual and team trends

Apply playbooks and development guides to determine coaching actions, coordinating with leadership to ensure quality reviews are completed consistently

Develop job aids and tools to assist teammates in improving the overall quality of their work

Provide integrated, real-time coaching during day-to-day workflows

Stay current with departmental procedures and maintain expertise by occasionally working in production and supporting critical issues

Serve as a Change Champion when it comes to tools, product/policy, and related updates

Partner with QA and Learning teams to identify gaps and trends to enhance teammate performance

Support employee engagement by assisting with motivational activities

Build strong partnerships with Team Leaders and teammates

Perform other duties as assigned

Problem Solving: Ability to identify issues quickly through effective questioning and data analysis, with a focus on resolution

Business Acumen: Understanding the fundamentals of how an eCommerce business operates and what matters most to customers

Negotiation and Influence: Ability to advocate effectively on behalf of the business and customers when required

Adaptability: Agility and resilience in balancing conflicting demands and shaping the customer experience in a dynamic environment

Professional Communication: Strong written and verbal communication skills with professional presence

Policy & Risk Acumen:

Commitment to improving customer and teammate experiences through coaching and training excellence

Dedication to exceeding the expectations of both internal and external stakeholders

Strong focus on customer resolution and satisfaction

Ability to communicate effectively in both one-on-one and group settings

Works well individually and in teams, open to feedback and continuous improvement

Establishes rapport across job levels, generates creative ideas, and connects them to broader goals

Quick learner who adapts well to new challenges and identifies areas for improvement

Ability to coach and support teams composed of both new hires and experienced teammates across multiple locations

Flexibility to work a primarily Monday–Friday schedule

Ability to work well remotely

Fluency in English and Mandarin is required; additional languages are a plus.