Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

934654105

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND multiple years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
OR equivalent experience
Multiple years of relevant work experience within tech industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• Customer Success Leadership and Customer Strategy and Growth: You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopt the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
• You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work to fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
• You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.