Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

723782921

• Master's degree in business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR equivalent experience.

Additional or Preferred Qualifications:
• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
o Project Management Institute (PMI) or equivalent Project Management certification.
o Prosci or equivalent Change Management certification.

Language Qualification
Fluent in reading, writing and speaking Japanese is required.
Business level English is required

• Customer Relationship Management
o Nurture and establish relationships with key customer stakeholders, including at customer executive levels, to enable quality solution planning, delivery execution, governance, and overall customer experience.

• Customer Success Leadership – Delivery and Program Management
o In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.