Salesforce Account Success CoE Lead Agents & Data Cloud 

United States, Indiana, Indianapolis 

932805767

Job Category

Job Details

Position Description

The role reports to the Senior Director, Account Success Centers of Excellence.

Responsibilities

• Provide thought leadership on New Product Introductions (NPIs), including field education, feedback, and best practices.

• Establish and promote communities of practice aligned with cloud or regional priorities.

• Act as a CSM role subject matter expert (SME) across clouds and regions for Account Success deliverables.

• Maintain SME teams to support business initiatives and field inquiries.

• Gain early insights into T&P initiatives via partnership with the Global Readiness team; assess impacts and set priorities.

• Evaluate and prioritize initiatives based on Global Signature customer needs.

• Develop plans ensuring readiness and adoption for NPIs, EOL initiatives, critical programs, and capability pilots.

• Partner with key teams to foster partnerships, align priorities and ensure shared goals

• Participate as key stakeholders in T&P and Global Readiness programs to provide diverse perspectives on impact and value.

• Contribute to governance forums, success council’s provide feedback on adoption.

• Ensure adoption and success of NPIs through enablement and customer engagement programs.

• Advocate for Signature customer needs in product forums and strategic planning sessions (VOCs).

• Serve as the voice of the Signature customer, influencing product and process enhancements.

Required Skills/Experience

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Proven ability to build strong working relationships across diverse teams.

• 5+ (Sr Manager) or 8+ (Director) years of experience leading cross-functional business efforts and managing multiple priorities.

• Strong presentation skills for field and executive audiences.

• Critical thinking and problem-solving expertise.

• Excellent written and verbal communication skills.

• Ability to manage ambiguity, set clear visions, and execute with minimal supervision.

• Initiative-driven, accurate, and solution-oriented.

• Project management experience, including data analysis and strategic recommendations.

• Alignment with Salesforce values: Trust, Customer Success, Innovation, Equality, and Sustainability.

Preferred Skills

• Familiarity with collaboration tools (Google Workspace, SmartSheet, Quip, Slack).

• Salesforce product and organization knowledge is a plus.

• Certifications in Agents and Data Cloud strongly preferred.

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