Expoint – all jobs in one place
מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Limitless High-tech career opportunities - Expoint

Salesforce Account Success CoE Lead Agents & Data Cloud 
United States, Indiana, Indianapolis 
932805767

17.04.2025

Job Category

Program & Project Management

Job Details

Position Description

The role reports to the Senior Director, Account Success Centers of Excellence.

Responsibilities

  • Provide thought leadership on New Product Introductions (NPIs), including field education, feedback, and best practices.

  • Establish and promote communities of practice aligned with cloud or regional priorities.

  • Act as a CSM role subject matter expert (SME) across clouds and regions for Account Success deliverables.

  • Maintain SME teams to support business initiatives and field inquiries.

  • Gain early insights into T&P initiatives via partnership with the Global Readiness team; assess impacts and set priorities.

  • Evaluate and prioritize initiatives based on Global Signature customer needs.

  • Develop plans ensuring readiness and adoption for NPIs, EOL initiatives, critical programs, and capability pilots.

  • Partner with key teams to foster partnerships, align priorities and ensure shared goals

  • Participate as key stakeholders in T&P and Global Readiness programs to provide diverse perspectives on impact and value.

  • Contribute to governance forums, success council’s provide feedback on adoption.

  • Ensure adoption and success of NPIs through enablement and customer engagement programs.

  • Advocate for Signature customer needs in product forums and strategic planning sessions (VOCs).

  • Serve as the voice of the Signature customer, influencing product and process enhancements.

Required Skills/Experience

  • Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • Proven ability to build strong working relationships across diverse teams.

  • 5+ (Sr Manager) or 8+ (Director) years of experience leading cross-functional business efforts and managing multiple priorities.

  • Strong presentation skills for field and executive audiences.

  • Critical thinking and problem-solving expertise.

  • Excellent written and verbal communication skills.

  • Ability to manage ambiguity, set clear visions, and execute with minimal supervision.

  • Initiative-driven, accurate, and solution-oriented.

  • Project management experience, including data analysis and strategic recommendations.

  • Alignment with Salesforce values: Trust, Customer Success, Innovation, Equality, and Sustainability.

Preferred Skills

  • Familiarity with collaboration tools (Google Workspace, SmartSheet, Quip, Slack).

  • Salesforce product and organization knowledge is a plus.

  • Certifications in Agents and Data Cloud strongly preferred.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement