Salesforce Delivery Lead - Account Success Technology & Agentforce Solutions 

United States, Indiana, Indianapolis 

900128633

Job Category

Job Details

Roles and Responsibilities:

• Gain a deep understanding of the business goals and strategy from the Product Owners, focusing on how Agentforce features and new agents drive productivity gains, time savings, and knowledge up-skilling for Account Success.

• Translate high-level business objectives into actionable plans and deliverables.

• Ensure alignment of delivery plans with the broader business strategy and objectives.

Technical Leadership:

• Provide expert guidance to solution architects and developers on decisions that significantly impact product functionality, maintenance, and support.

• Lead the team in conducting proof of concepts and experiments on current and upcoming product features.

• Proactively identify and remove issues and blockers that impede the team's progress.

• Navigate through the approvals and "red tape" of Salesforce to ensure smooth project execution.

• Partner with Product Owners to ensure a clear and mutual understanding of the roadmap and deliverables.

• Foster a culture of innovation and continuous improvement within the team.

Delivery Planning and Operational Management:

• Develop and manage detailed roadmap items, epics, sprints, user stories, and other related items in GUS.

• Plan product feature releases in alignment with BT release cycles.

• Actively participate in the BT monthly OrgCS release process.

• Oversee and manage the work performed by contractors and/or BT scrum teams.

• Communicate project status, risks, and opportunities to stakeholders in a clear and timely manner.

• Efficiently manage delivery timelines and resources, ensuring optimal utilization of contractors and/or BT scrum teams.

• Implement best practices in project management to ensure high-quality delivery.

Technical Competence:

• Maintain a thorough understanding of the current capabilities, features, and roadmap of both Agentforce Assistant and Autonomous agents.

• Stay informed about the capabilities, features, and roadmap of Data Cloud and its integration with Agentforce.

• Continuously update technical knowledge to keep pace with evolving technologies and industry best practices.

• Ensure the technical integrity and quality of all deliverables.

Organizational Alignment:

• Build and nurture strong relationships with various internal groups:

• Collaborate with Business Technology (BT) architects specializing in AI to align on roadmap features and best practices.

• Coordinate with Tech & Product (T&P) on new product features and the overall product roadmap.

• Engage with Digital Customer Success (DCS) to stay updated on their processes and agent types, sharing best practices and project insights.

• Work closely with the Project Management Office (PMO) to ensure delivery plans are in sync with the overall program and project plans.

• Act as a liaison between different departments to ensure cohesive and aligned project execution.

Required Qualifications:

• 10+ years experience in delivery management.

• Proven track record of successfully leading complex technical projects.

• Manage and communicate with remote developers.

• Strong problem-solving skills and the ability to navigate through organizational complexities.

• Excellent communication and stakeholder management skills.

• Demonstrated ability to lead cross-functional teams and drive results.

• Ability to work effectively in a fast paced, high energy, team-oriented environment.

• Salesforce Administrator, Advanced Administrator, Platform App Builder, AI Associate

Preferred Qualifications:

• Building autonomous agent systems that enhance workflows and user experiences.

• Proficiency in crafting engaging and effective prompts for various platforms and purposes.

• Salesforce Data Cloud Consultant, AI Specialist

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Posting Statement

does not accept unsolicited headhunter and agency resumes.

For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500. For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: