Salesforce Customer Success Manager/ Director - Agentforce 

United States, Washington, Seattle 

927984298

Job Category

Job Details

As an Agentforce-certified CSM, you will:

• Lead the orchestration of all Agentforce deliverables, outcomes, and renewals.
  

• Serve as a strategic advisor to executives and operational leaders across IT and the business.
  

• Help customers unlock and expand AI-powered capabilities through Agentforce, maximizing their Salesforce investment.
  

• Champion Customer Success Plan adoption across agent use cases and lifecycle expansion.
  

Your Impact

• Single Point of Accountability: Orchestrate all Agentforce and Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion.
  

• Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities.
  

• Success Strategy Execution: Launch and execute Agentforce-specific Customer Success Plans; renew and expand across customers.
  

• Agentforce Expertise: Provide expert guidance on autonomous agent strategy, activation, optimization, and scaling.
  

• Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges.
  

• Insights and Innovation: Monitor market and customer trends around autonomous agents, AI, and data cloud to inform strategic motions.
  

• Health Monitoring
  

Minimum Requirements

• Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant).
  

• Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience.
  

• Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes.
  

• Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies.
  

• Deep understanding of Salesforce’s ecosystem, products, and best practices.
  

• Proven track record leading efforts across large, cross-functional teams to drive customer success.
  

• Exceptional communication, presentation, and influence skills at all organizational levels.
  

• Experience managing escalations and resolving critical customer situations.
  

Preferred Requirements

• Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant.
  

• Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter).
  

• Passion for helping customers drive business outcomes through AI, automation, and data.
  

• Previous experience working with enterprise customers and scaling innovation initiatives.
  

Location Expectation

• Office-flexible role. Expected in-office presence 2–3 days per week at Salesforce locations (Bellevue/Seattle, Chicago, Indianapolis, Atlanta).

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Posting Statement

For Washington-based roles, the base salary hiring range for this position is $185,500 to $268,900. For Illinois based roles, the base salary hiring range for this position is $185,500 to $268,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: