Buildots Director Customer Success 

United States, Illinois, Chicago 

390776766

Key Responsibilities:

• Lead and manage a team of Customer Success Managers operating across multiple high-impact projects
• Own the end-to-end implementation lifecycle—from onboarding to value realization—ensuring a smooth and high-impact rollout
• Develop and refine scalable implementation methodologies that balance standardization with flexibility
• Partner with internal teams such as Sales, Product, Data, and Delivery to align efforts and deliver value to our clients
• Travel regularly to client sites (primarily in North America and Europe) to support field implementation and strengthen relationships
• Act as a strategic advisor to both internal stakeholders and external client teams

Requirements:

• 5+ years of experience leading SaaS implementation processes, ideally in a B2B or enterprise environment
• Proven track record of managing and scaling customer-facing teams (Implementation, Customer Success, or Professional Services)
• Strong operational and project management skills with experience leading complex multi-stakeholder engagements
• Excellent communication and presentation skills
• Ability and willingness to travel regularly
• Bonus: Background in the construction industry or experience working with general contractors