Salesforce Customer Success & Lead Director 

United States, Texas, Austin 

536965771

Job Category

Job Details

Responsibilities:

• Stakeholder Engagement & Management: Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes.

• Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion.

• Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of V2MOM and program success metrics across the M&A integration lifecycle.

• Cross-Functional Collaboration: Collaborate with a wide range of cross-functional teams, including Corporate Development, Business Technology, Finance, and Field Leadership, to ensure alignment and encourage collaboration throughout the integration journey.

• Influence and Advise: Proactively identify trends, risks, and opportunities to influence and advise the strategy. Highlight key issues to senior leadership, partnering with them to solve problems and make informed decisions.

• Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable sustainable and scalable transformations.

Required Experience & Skills:

• 7-10 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field, with a proven track record of success.

• Proven experience in Program Leadership & Execution for large tech acquisitions, demonstrating a deep understanding of the integration process and best practices.

• Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications.

• Exceptional Stakeholder Engagement & Management skills, with a proven ability to build strong relationships, navigate complex organizational dynamics, and drive alignment at all levels.

• Strong strategic and critical thinking skills with a passion for developing solutions to complex business problems.

• Excellent communication skills, with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption. Proven ability to translate complex strategies into clear, compelling narratives that drive understanding and action ( Strategic Narrative & Value Articulation ).

• Strong business acumen and analytical approach, with the ability to analyze data, identify trends, and leverage insights to advise integration strategies.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously, prioritizing tasks, and delivering high-quality results within established timelines.

• A track record of successfully demonstrating the organization's core values while navigating M&A complexities, fostering trust, and leading an equitable integration process ( Living Our Values ).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100.