Honeywell Sr Technical Support Professional 

United States 

925066413

RESPONSIBILITIES:
Guides the work of field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging electro/mechanical equipment, computer systems, and/or software. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Report design, reliability and maintenance problems or bugs to design engineering/software engineering. Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills. Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

ADDITIONAL INFORMATION:
Job Site: Plymouth, MN
40 hours/week
Eligible for Employee Referral Program: $1500
If offered employment must have legal right to work in U.S. EOE.

YOU MUST HAVE:
Qualified applicants must have a Bachelor’s degree orforeign equivalent in Electronic Engineering, Computer Science, or a relatedfield, and five (5) years of Building Automation System/Building ManagementSystem experience. Must possess four (4) years of experience in the following:installing, commissioning, servicing, and troubleshooting building controlsproducts; Networks; BACnet, TCP/IP, Routers, and Switches; in the buildingcontrols industry (HVAC, BAS); and ModBus. Must possess two (2) years of experiencein the following: Niagara Framework; and Microsoft Office skills. Up to 5%domestic travel required. Telecommuting permitted up to two (2) times per week.
Additional Information

• JOB ID: req460938
• Category: Customer Experience
• Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
• Nonexempt