Honeywell Sr Technical Support Professional 

United States 

362465080

In this role, you will impact customer satisfaction by providing timely andeffective technical facilitation, resolving issues efficiently, and maintaininga high level of professionalism. • Provide technical facilitation andassistance to customers
• Troubleshoot and diagnose technicalissues
• Provide solutions and resolutions tocustomer problems
• Escalate complex issues toappropriate teams when necessary
• Maintain accurate records of customerinteractions and issue resolution
• Medical, Vision, Dental, MentalHealth Benefits
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regionalpolicy)
• Career Growth
• Professional Development • Bachelor's degree in Computer Scienceor a related field
• 5+ years of experience in technicalfacilitation or a similar role
• Strong knowledge of computer systems,software, and hardware
• Excellent problem-solving andtroubleshooting skills • Relevant certifications in technicalfacilitation or related areas
• Experience in customer service orclient-facing roles
• Strong communication andpeople-oriented skills
• Ability to work in a fast-paced anddynamic environment
Additional Information

• JOB ID: HRD239693
• Category: Customer Experience
• Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
• Nonexempt