In this role, you will impact customer satisfaction by providing timely andeffective technical facilitation, resolving issues efficiently, and maintaininga high level of professionalism. • Provide technical facilitation andassistance to customers
• Troubleshoot and diagnose technicalissues
• Provide solutions and resolutions tocustomer problems
• Escalate complex issues toappropriate teams when necessary
• Maintain accurate records of customerinteractions and issue resolution
• Medical, Vision, Dental, MentalHealth Benefits
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regionalpolicy)
• Career Growth
• Professional Development • Bachelor's degree in Computer Scienceor a related field
• 5+ years of experience in technicalfacilitation or a similar role
• Strong knowledge of computer systems,software, and hardware
• Excellent problem-solving andtroubleshooting skills • Relevant certifications in technicalfacilitation or related areas
• Experience in customer service orclient-facing roles
• Strong communication andpeople-oriented skills
• Ability to work in a fast-paced anddynamic environment
Additional Information - JOB ID: HRD239693
- Category: Customer Experience
- Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
- Nonexempt