IBM Technical Support Professional 

United States, New York, City of Poughkeepsie 

725122713

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
• Client facing technical support professional experience
• Experiences working with a global team
• Excellent English communication skills (verbal and written)
• Acting in a respectful and professional manner to represent IBM to its high-profile clients
• Working in high pressure, dynamic situations with a large degree of autonomy
• Being agile and open-minded to quickly adapt to procedures and tools required for the position
• Focused and results oriented with commitment to accuracy and attention to details
• Excellent organizational, analytical, and problem determination/solving skills
• Knowledge or experience working with one or more of:
  • Operating system administration, command usage, or troubleshooting
  • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
  • Programming and scripting languages (e.g., C, Java, Python, or Shell)
  • Data structure concepts and algorithms

Preferred Technical and Professional Expertise

• z/OS assembler, PL/X or SVC dump debugging experience
• z/OS support, development, test or system programming experience