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IBM Technical Support Professional 
United States, New York, City of Poughkeepsie 
725122713

17.07.2024


Required Technical and Professional Expertise

  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
  • Client facing technical support professional experience
  • Experiences working with a global team
  • Excellent English communication skills (verbal and written)
  • Acting in a respectful and professional manner to represent IBM to its high-profile clients
  • Working in high pressure, dynamic situations with a large degree of autonomy
  • Being agile and open-minded to quickly adapt to procedures and tools required for the position
  • Focused and results oriented with commitment to accuracy and attention to details
  • Excellent organizational, analytical, and problem determination/solving skills
  • Knowledge or experience working with one or more of:
    • Operating system administration, command usage, or troubleshooting
    • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
    • Programming and scripting languages (e.g., C, Java, Python, or Shell)
    • Data structure concepts and algorithms


Preferred Technical and Professional Expertise

  • z/OS assembler, PL/X or SVC dump debugging experience
  • z/OS support, development, test or system programming experience