IBM Technical Support Professional 

United States, California, San Jose 

877902955

• Diagnosing and resolving issues encountered by our customers
• Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
• Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
• Working with the broader engineering team to deliver critical functionality necessary for the success of our customers.
• Coordinating and managing customer contact for critical product issues.
• Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team
• You are a great fit because you are:
• A problem solver
• Excited to wear many hats and learn new technologies
• Pragmatic and methodical
• A solid communicator and collaborator
• A great teammate
• Someone who favors execution over planning

Required Technical and Professional Expertise

You are a great fit because you are:

• A problem solver
• Excited to wear many hats and learn new technologies
• Pragmatic and methodical
• A solid communicator and collaborator
• A great teammate
• Someone who favors execution over planning

• Computer Science background or equivalent practical experience
• Linux administration skills
• JVM knowledge
• Programming/scripting with either Unix Shell scripts, Python, or Java
• Knowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environment
• Setup/configuration/troubleshooting experience in three or more of the following areas:
  • Hadoop core, HBase, HIVE, CDH, HDP
  • Kafka and/or Spark
  • Major cloud platforms (Azure, GCP, and AWS)
  • Containers (Docker, Kubernetes, AWS EKS)
  • Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)
  • Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)
  • Snowflake
  • MongoDB

Preferred Technical and Professional Expertise

• Containers (Docker, Kubernetes, AWS EKS)
• Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)
• Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)
• Snowflake
• MongoDB