The role of Service Designer is to design the service operating model as well as define the end-to-end partner experience aimed at ensuring that our partners become compliant.
Key Job Responsibilities and Duties:
Design and review the service operating model, including change controls, for the internal ways of working in the business unit
Leverage from product and business owners to scope & deliver high-quality service design solutions and strategies
Design and review end-to-end partner journeys across the regulatory interactions
Review end-to-end partner journeys and identify key areas of improvement
Collaborate with the process owners and product teams to capture and define key improvements, set SLAs and define change controls
Size and scope impact of new regulations on the existing service model and end-to-end journey
Design a multi-year north star service approach including defining an agreed roadmap during the semi-annual prioritization cycle
Qualifications & Skills
Preferably relevant knowledge of and experience working with New Business Development teams
Ability to successfully drive change across teams in different business areas
Customer journey mapping and process design skills
>5 years experience in cross-functional project management
Senior stakeholder management skills
Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
A beautiful sustainable , that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
Commuting allowance and bike reimbursement scheme
Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
Free access to online learning platforms, development and mentorship programs
Global Employee Assistance Program, free Headspace membership
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
