Philips Biomedical Site Lead Valhalla NY 

Kenya, Nairobi County, Nairobi 

92044937

Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Valhalla, NY area.  You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, andequipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

Your role:

• Perform preventative maintenance and service repair on biomedical equipmentutilizingthe service manual, OJT, OEM, or 3rd Party training. Provides training/mentorship/technical support to other service staff.

• appropriate communication, and involvingappropriate siteservice personnel.

• Proactive identification of issues and providing creative, comprehensive solutions for customers which go beyond simple break/fix.

• The Site Lead mustdemonstratethe ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability toestablishthe priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level.  May berequiredto manage multiple issues simultaneously.

• Establishes credibility and trust while focusing on fixing the customer as well as the medical products.  Sets realistic customer expectations.  Interfaces with end-users, department managers and supervisors on routine issues.

• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management

• be requiredto be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.

the right fit if:

• Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.

• 7+ years servicing medical equipment isstronglypreferred.

• 1+ years ofpreviouslead/supervisory experience in the medical industry preferred.

• PC competency, to include basic knowledge of word processing, spreadsheets, databases.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for thisposition.

How we work together

. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities,generally atthe customers’ or suppliers’ locations.

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and westop until everybody everywhere has access to thehealthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The hourly pay range for this position in NY is $32.16 to $55.13, plus overtime eligible.

This role also includes anannual incentive bonus plans, on-call pay, training, and advancement opportunities.  The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.