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AlignTech Channel Operations Manager iTero Americas United States, North Carolina, Raleigh 919957861
30.03.2025
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- Employment Type
- Full Time
- US-North Carolina-Raleigh
- Workplace type
- Partner with field senior leadership to review area sales teams and identify ways to improve operational rigor, efficiency, business processes, customer experience, and engagement
- Manage and lead through ambiguity to identify and solve day-to-day operations of the business and provide support
- Define and drive strategic initiatives between area and key cross-functional stakeholders centered around customer experience and operational execution
- Facilitate the implementation of corporate programs by enhancing the connection between the area field sales teams across business/channel lines
- Analyze data, area operations, and strategies, to identify risk and implement solutions proactively
- Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
- Receive assignments in the form of objectives and determine how to use resources to meet goals
- Adhere to processes and operational policies in selecting methods for obtaining solutions
- Focus on building and improving process efficiencies within the team
- Perform ongoing analysis of customer engagement and take the necessary measures to increase product usage and adoption Maintain effective communication with clients, sales executives, and other sales support team members
- Bachelor’s Degree and/or equivalent experience
- 6+ years of strategic commercial, sales, or marketing roles with dental or medical device experience preferred.
- Track record of effectively influencing without authority across internal teams
- Strong analytical skills and the ability to thrive in a detail-oriented environment
- Excellent written and verbal communication skills with diverse customer audiences
- Strong capabilities to interface effectively with all customer types
- Exhibits a high degree of flexibility in adapting to a rapidly changing environment
- Strong organizational and prioritization skills with the ability to manage multiple competing tasks/ projects
- Demonstrated proficiency with Word, Excel, PowerPoint, and Sales Force
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
- Travel up to 15%
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
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