JPMorgan Senior Lobby Reception Manager 

United States, New York, New York 

91962039

Job responsibilities

• Coordinate team efforts for smooth and welcoming building access from curb to elevator.
• Work with relevant teams to ensure lobby safety, cleanliness and orderliness.
• Follow safety protocols and keep the team updated on security procedures.
• Master Guest and Event Management Systems and collaborate to enhance user experience.
• Ensure a seamless and welcoming experience for all guests, from arrival to destination.
• Support employees with access issues, building queries and guest interactions.
• Oversee scheduling, including coverage, time-off and contractor management.
• Address and resolve guest and employee issues in the lobby.
• Guide team performance and career development for a high-performing unit.
• Lead global initiatives for consistency and improved service levels.
• Gather and interpret visitor and employee data for insights and planning.

Required qualifications, capabilities and skills

• At least 6 years in high-end reception, concierge, or hospitality services.
• Minimum 3 years of leadership or supervisory experience.
• Strong interpersonal and communication skills with outgoing personality.
• Ability to thrive in fast-paced settings, solve problems, and handle difficult personalities professionally.
• Capable of influencing and motivating non-direct reports.
• Proficient in Microsoft Office.
• Familiar with event, room, or visitor management systems.
• Able to stand and/or walk for extended periods.
• Flexible with shift timings; adaptable to varying start/end times.
• Willing to travel to remote offices as needed.

Preferred qualifications, capabilities and skills

• Bilingual, especially Spanish, is a plus.