JPMorgan Lobby Receptionist 

United States, District of Columbia, Washington 

297065215

Position Overview

As a Lobby Receptionist within the CAO Amenity Services team, you will report directly to the Lobby Reception Manager and will be working alongside a team of fellow Lobby Receptionists and Lobby Reception Specialists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.

Job responsibilities

• Perform all duties of a Lobby Receptionist, including welcoming, registering, checking-in, and assisting clients and visitors as they arrive for meetings and events within JPMorganChase’s office space.
• Provide assistance to employees as needed by offering temporary access or badges if building access is required, answering questions, and providing information.
• Follow all building and security procedures to ensure a healthy, safe, and secure experience for all. Act proactively by saying something if you see something, and escalate all issues to appropriate teams.
• Exceed Lobby Reception standards by going above and beyond to provide first-class service.
• Familiarize yourself with meetings, events, and VIP visits taking place in the building each day via our event and visitor management systems.
• Collaborate with partner teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
• Execute miscellaneous tasks and projects related to improving the team’s service standards.
• Be flexible to work early mornings or late evenings as needed.

Required qualifications, capabilities, and skills

• Minimum of 2 years of recent experience in high-end reception, concierge, or hospitality services.
• Demonstrate excellent interpersonal and communication skills with an outgoing personality.
• Ability to work in a fast-paced environment, efficient problem-solver, and experience managing multiple personalities while maintaining a professional and focused demeanor.
• Demonstrate proficiency in Microsoft Office.
• Ability to stand / walk in access of hours at a time.
• Ability to work at different locations throughout the campus.

Preferred qualifications, capabilities, and skills

• Have familiarity with event, room, or visitor management systems a plus.
• Be bi-lingual, particularly Spanish-speaking a plus.