IBM IBM Internship - Application support Level 

Romania, Bucharest 

915614557

Responsibilities:

• Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
• Process user and access management requests;
• Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
• Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
• Publishing documentation on different sites;
• Driving surveys;
• Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
• The Internship program is for a determined period of 3 months – full time with a high possibility to extend the collaboration.

Benefits

• After 3 months of internship the candidate can be offered the option of a permanent position in IBM
• Interaction with IBM professionals to gain industry insight and exposure to international projects
• Supportive work environment
• Ongoing learning and development opportunities

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
• Logical thinking and problem solving abilities;
• Teamwork, good communication skills (both written and spoken);
• English advanced

Preferred Technical and Professional Expertise

• German or French skills represents an advantage;
• Some customer service/ support desk experience;
• Technical skills: basic knowledge of Unix and Windows, basic database knowledge;
• ITIL knowledge.