IBM IBM Internship - Application support Level 

Romania, Bucharest 

237228369

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Responsibilities:

• Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
• Process user and access management requests;
• Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
• Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
• Publishing documentation on different sites;
• Driving surveys;
• Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
• The Internship program is for a determined period of 3 months – full time with a high possibility to extend the collaboration.

Benefits

• After 3 months of internship the candidate can be offered the option of a permanent position in IBM
• Interaction with IBM professionals to gain industry insight and exposure to international projects
• Supportive work environment
• Ongoing learning and development opportunities

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.;
• Logical thinking and problem solving abilities;
• Teamwork, good communication skills (both written and spoken);
• English advanced;
• FrenchLanguage skills: nice to have

Preferred Technical and Professional Expertise

• Some customer service/ support desk experience;
• Technical skills: basic knowledge of Unix and Windows, basic database knowledge;
• ITIL knowledge.