SAP Senior Unified Communications Technologies Engineer 

Mexico, Nuevo León 

914734962

Within our team, we practice a trust-based working model. If you need to work flexibly, you can do so given your manager’s agreement.

Expectations and Tasks:

As a member of our team, you will:

• Be located at and work from within SAP office in Monterrey 3 days per week on a flex-work model
• Detect, address and resolve complex issues
• Analyze and provide professional recommendations on non-standard items
• Share best practices and lessons learned, and leverage them for future enhancements
• Assist in monitoring service quality and preparing service reports
• Be able to also explain complex scenarios with simple words, and also be able to assist and train end-users/agents if this is required
• Work with design team on strategies that helps meet customer needs.

Required skills:

• Minimum two years of experience in IT operations/ managing services
• Excellent interpersonal skills – communicating with others, problem solving and decision making
• Positive attitude, sociable, a team player who is service oriented
• Ability to work without supervision and take ownership of assigned tasks
• Strong analytical capabilities and process thinking
• Ability to work with carriers and service providers
• Microsoft Teams enterprise and telephony operations skills
• Proven ability to work in a virtual team environment
• Decision making – Demonstrate accountability and commitment by preparing decision-making processes
• Highly motivated, can-do attitude and result oriented
• Strong team player, experienced in working with virtual and international teams
• Strong oral and written communication and presentation skills
• Willingness to accept additional responsibilities
• Excellent in English, both written and verbal

Preferred skills:

• Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
• Working knowledge of networking technologies