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SAP Senior Unified Communications Technologies Engineer 
Mexico, Nuevo León 
914734962

12.08.2024

Within our team, we practice a trust-based working model. If you need to work flexibly, you can do so given your manager’s agreement.

Expectations and Tasks:

As a member of our team, you will:

  • Be located at and work from within SAP office in Monterrey 3 days per week on a flex-work model
  • Detect, address and resolve complex issues
  • Analyze and provide professional recommendations on non-standard items
  • Share best practices and lessons learned, and leverage them for future enhancements
  • Assist in monitoring service quality and preparing service reports
  • Be able to also explain complex scenarios with simple words, and also be able to assist and train end-users/agents if this is required
  • Work with design team on strategies that helps meet customer needs.

Required skills:

  • Minimum two years of experience in IT operations/ managing services
  • Excellent interpersonal skills – communicating with others, problem solving and decision making
  • Positive attitude, sociable, a team player who is service oriented
  • Ability to work without supervision and take ownership of assigned tasks
  • Strong analytical capabilities and process thinking
  • Ability to work with carriers and service providers
  • Microsoft Teams enterprise and telephony operations skills
  • Proven ability to work in a virtual team environment
  • Decision making – Demonstrate accountability and commitment by preparing decision-making processes
  • Highly motivated, can-do attitude and result oriented
  • Strong team player, experienced in working with virtual and international teams
  • Strong oral and written communication and presentation skills
  • Willingness to accept additional responsibilities
  • Excellent in English, both written and verbal

Preferred skills:

  • Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
  • Working knowledge of networking technologies