NICE Business Operations Consultant 

United States, New Jersey 

914448359

How will you make an impact?

• Serve as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, Support, Business Partners etc.)
• Ongoing learning and managing discovery phases of a new business processes while interviewing different stockholders and self-learning
• Manage discussion to identify and suggest the best practice process to handle business challenges
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
• Consume company's data and BI reports for process discovery and business insights
• Manages and supports operational issues, new needs, and questions raised by the business around post sales processes and systems
• Lead process rollout to wide population including workshops, UAT, and training
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Have you got what it takes?

• BSc. in Industrial & Management Engineering or related degree
• 5+ years of experience as a Project Manager of a Global Multinational environment in the software industry
• Excellent understanding of business processes
• Experience in leading discovery, solution suggestion and implementation phases in projects
• Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
• Self-learning capabilities, via reading, interviewing and data analysis
• Managerial skills and experience in matrix management
• Experience leading multi-activities in parallel
• Experience working closely with IT
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Highly organized, dynamic, and self-motivated team player with a flexible and creative approach
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders

You will have an advantage if you also have:

• MBA
• Experience in a Consulting company
• Knowledge in Professional Services & Support processes and systems

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.