In this role, you will:
- Lead and mentor a team of Regional Service Delivery Managers, fostering growth and excellence within your team.
- Act as a key player in the Americas leadership team, influencing regional strategies and decisions.
- Oversee regional financial management for facility services, ensuring precision in budgeting and financial reporting. Strategically manage expense projects and lifecycle asset management for technical building services.
- Balance and prioritize various demands, providing clear direction to your team for optimal focus and productivity.
- Craft project plans and oversee timelines to ensure successful completion of initiatives.
- Guide your team using your expertise in service development and premium hospitality and experience services.
- Manage and adapt the scope of work and organizational changes with our external facilities provider to align with business needs.
- Build and maintain robust relationships with key stakeholders, ensuring timely and transparent communication.
- Coordinate closely with Service Development, Vendor Performance teams, and the Facility Management Global Contract Manager for seamless service delivery.
- Implement a strong program management approach to collaborate with internal teams, define project deliverables, and guarantee timely execution of project plans.
- Handle confidential information with the utmost discretion and produce high-quality work within stringent deadlines.
Required Qualifications
- Ability to meet the U.S. Government's personnel requirements
- Extensive knowledge of facility management, services, and current market trends.
- Minimum of 5 years in team leadership, overseeing employee performance and development.
- Over 10 years of experience in operational facility management, luxury hospitality services, or developing innovative facility management solutions.
- Demonstrated program management expertise.
- At least 5 years of experience ensuring compliance with facilities contracts.
Desired Qualifications
- Bachelor’s degree or equivalent in a relevant field.
- Proven ability to manage multiple priorities and programs concurrently.
- Expertise in articulating demand into comprehensive scopes of work.
- Exceptional relationship management skills, with a focus on inclusion and challenging conventional thinking.
- Strong communication abilities, including verbal, written, and presentation skills, tailored for a client-focused environment.
- Collaborative spirit, capable of working cross-functionally in both virtual and in-person settings.
- Resourcefulness and a robust network for information gathering and problem-solving.
- Skill in synthesizing diverse information to construct a compelling narrative.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).