Cisco Leader Corporate Real Estate Service Delivery Americas 

United States, North Carolina, Cary 

912839829

In this role, you will:

• Lead and mentor a team of Regional Service Delivery Managers, fostering growth and excellence within your team.
• Act as a key player in the Americas leadership team, influencing regional strategies and decisions.
• Oversee regional financial management for facility services, ensuring precision in budgeting and financial reporting. Strategically manage expense projects and lifecycle asset management for technical building services.
• Balance and prioritize various demands, providing clear direction to your team for optimal focus and productivity.
• Craft project plans and oversee timelines to ensure successful completion of initiatives.
• Guide your team using your expertise in service development and premium hospitality and experience services.
• Manage and adapt the scope of work and organizational changes with our external facilities provider to align with business needs.
• Build and maintain robust relationships with key stakeholders, ensuring timely and transparent communication.
• Coordinate closely with Service Development, Vendor Performance teams, and the Facility Management Global Contract Manager for seamless service delivery.
• Implement a strong program management approach to collaborate with internal teams, define project deliverables, and guarantee timely execution of project plans.
• Handle confidential information with the utmost discretion and produce high-quality work within stringent deadlines.

• Ability to meet the U.S. Government's personnel requirements
• Extensive knowledge of facility management, services, and current market trends.
• Minimum of 5 years in team leadership, overseeing employee performance and development.
• Over 10 years of experience in operational facility management, luxury hospitality services, or developing innovative facility management solutions.
• Demonstrated program management expertise.
• At least 5 years of experience ensuring compliance with facilities contracts.

• Bachelor’s degree or equivalent in a relevant field.
• Proven ability to manage multiple priorities and programs concurrently.
• Expertise in articulating demand into comprehensive scopes of work.
• Exceptional relationship management skills, with a focus on inclusion and challenging conventional thinking.
• Strong communication abilities, including verbal, written, and presentation skills, tailored for a client-focused environment.
• Collaborative spirit, capable of working cross-functionally in both virtual and in-person settings.
• Resourcefulness and a robust network for information gathering and problem-solving.
• Skill in synthesizing diverse information to construct a compelling narrative.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).