SAP User Assistance Writer f/m/d 

Germany, Baden-Württemberg 

912694376

What you`ll do

As a User Assistance Writer, you will…

• Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding.
• Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles.
• Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders.
• Create or participate in creation of video tutorials to guide our users through the apps (script writing, screen recording, video editing) that match our video guidelines.
• Define terminology (simple, consistent, and conforms to industry standards).
• Adhere to standards and guidelines to deliver high quality user assistance.
• Participate in initiatives to improve tools, processes, and content.
• Act as an advocate for an excellent user experience.

What you bring

• Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related experience
• Proven excellent communication skills in English (spoken and written)
• Proven ability to work both independently and collaboratively, on-site or remotely
• Proven experience of managing video projects

Preferred Skills and Knowledge:

• Practical experience with creating help or other learning content for software applications, in particular Cloud services
• Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process
• Team player with good communication skills
• Visual/graphics skills (knowledge of Camtasia studio and PowerPoint is a plus)
• German skills are a plus

Job Segment:Cloud, ERP, Embedded, User Experience, Computer Science, Technology