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JPMorgan Director Site Reliability Engineering - Problem Management 
United States, Washington, Seattle 
910329155

14.09.2024

Job responsibilities

  • Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements
  • Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements
  • Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines
  • Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 10+ years applied experience
  • In addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise and more broadly across the organization
  • Experience leading technologists to manage, anticipate, and solve complex technological issues firm-wide
  • Influences the team’s culture by championing innovation and change for firm-wide success
  • Experience hiring, developing, and recognizing talent
  • Demonstrated prior experience influencing across highly matrixed, complex, organizations and delivering value at scale
  • Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments
Preferred qualifications, capabilities, and skills
  • Experience with ITIL processes and frameworks
  • Strong understanding of problem management and thematic analysis of incident data