Red hat Director Site Reliability Engineering 

United States, Massachusetts, Boston 

137656563

What You'll Do

• Hire, develop, and retain SRE Managers and SRE engineering leads, developing and operating Red Hat’s managed OpenShift service offerings

• Coach Managers and engineering leads on SRE principles: automation, toil reduction, and root cause analysis

• Manage high-visibility project delivery, including estimation, schedule, risks, and dependencies

• As the face of SRE in your region, meet with customers in pre-sales and post-sales situations, supporting deep-dive conversations on product capabilities and escalation / problem resolution surrounding incidents

• Design processes and communication norms that facilitate coordination across a fast-moving, fast-growing, diverse global team

• Lead your team through frequent changes in organization, process, and technology commensurate with a high growth cloud service in a competitive market

• Resolve customer issues in cooperation with Red Hat's global customer support team

• Participate in a periodic 24x7 management escalation on-call rotation

• Design organizational structures to support a global team experiencing rapid growth

• Negotiate priorities and tradeoffs with product management and engineers

What You'll Bring

• 8+ years experience managing engineering teams

• 4+ years managing engineering managers

• 4+ years leading distributed, remote teams working across multiple time zones

• Ability to discuss complex technical issues with SREs, product managers and less-technical stakeholders, including customers and senior leaders

• 8+ years with project management methodologies such as Agile Scrum, Kanban

• 1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure

• 1+ year(s) of experience with Kubernetes is a plus

The salary range for this position is $192,400.00 - $327,110.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave