JPMorgan Director Site Reliability Engineering - Problem Management 

United States, Washington, Seattle 

910329155

Job responsibilities

• Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements
• Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements
• Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines
• Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience
• In addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise and more broadly across the organization
• Experience leading technologists to manage, anticipate, and solve complex technological issues firm-wide
• Influences the team’s culture by championing innovation and change for firm-wide success
• Experience hiring, developing, and recognizing talent
• Demonstrated prior experience influencing across highly matrixed, complex, organizations and delivering value at scale
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments

• Experience with ITIL processes and frameworks
• Strong understanding of problem management and thematic analysis of incident data