IBM Hardware Technical Support Internship 

Egypt, Cairo, Cairo 

909579860

The challenge in this internship is to able to interpret complex hardware problems that span across multiple client and server platforms.

If you are self-motivated and collaborative, join us and prepare to learn.

• Responding to client queries and providing remote technical hardware support in a timely manner.
• Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
• Interacting with client and IBM functions consistently until problem solution. • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.
• Employing IBM’s standard support delivery methodologies and tools.
• Following established processes for effective management of support incidents.
• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
• Demonstrate excellent English oral and written communication skills.
• Adhere to the set working schedule, supporting 24×7 shift operations.
• This is a 6 month contract, internship.

Required Technical and Professional Expertise

• Fluent in English
• Basic Technical knowledge
• Excellent communication skills (both verbal and written)
• Good analytical and problem solving skills
• Ability to work within a team
• Accuracy and attention to details

Preferred Technical and Professional Expertise

• Bachelors Degree; Computer Science or Software Engineering