Your Role and ResponsibilitiesThe challenge in this internship is to able to interpret complex hardware problems that span across multiple client and server platforms.
If you are self-motivated and collaborative, join us and prepare to learn.
- Responding to client queries and providing remote technical hardware support in a timely manner.
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
- Interacting with client and IBM functions consistently until problem solution. • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.
- Employing IBM’s standard support delivery methodologies and tools.
- Following established processes for effective management of support incidents.
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
- Demonstrate excellent English oral and written communication skills.
- Adhere to the set working schedule, supporting 24×7 shift operations.
- This is a 6 month contract, internship.
Required Technical and Professional Expertise
- Fluent in English
- Basic Technical knowledge
- Excellent communication skills (both verbal and written)
- Good analytical and problem solving skills
- Ability to work within a team
- Accuracy and attention to details
Preferred Technical and Professional Expertise
- Bachelors Degree; Computer Science or Software Engineering